Returns & Refunds Policy
Last updated: [4 October 2026]
We want you to be happy with your purchase. If you are not completely satisfied with your jewellery, you may be able to return it in accordance with the terms below.
This policy applies to orders shipped within the United Kingdom and European Union.
1. Change-of-Mind Returns
United Kingdom
For online orders delivered within the UK, you have the legal right to cancel your order within 14 days of receiving your goods, without giving a reason.
After notifying us that you wish to cancel, you must return the item to us within 14 days.
Items must be returned in their original condition, with any original packaging, tags and protective materials where applicable.
You are responsible for the direct cost of returning an item when returning it because you have changed your mind, unless we have agreed otherwise.
We reserve the right to make a reasonable deduction from your refund if the item has been handled beyond what is necessary to inspect its nature, characteristics and functionality.
European Union
For customers located in the European Union, you generally have a 14-day right of withdrawal from the day you, or a person you nominate (other than the carrier), receives the goods.
You do not need to provide a reason for exercising this right.
Once you notify us that you wish to withdraw from the purchase, you must send the goods back within 14 days.
Unless the item is faulty or we have agreed to pay the return costs, you are responsible for the direct cost of returning the goods.
2. Jewellery Condition
For hygiene and resale reasons, returned jewellery should be:
- Unworn and unused;
- In its original condition;
- Free from perfume, makeup, lotions, oils or other substances;
- Returned with original packaging and tags where applicable.
Please handle jewellery only as much as necessary to inspect it, as you would in a physical shop.
If an item has been worn or handled beyond what is reasonably necessary to inspect it, we may reduce the refund to reflect any loss in value, where permitted by applicable law.
3. Earrings & Hygiene
For hygiene reasons, certain earrings or other jewellery items may be subject to restrictions where a hygiene seal or protective packaging has been removed or broken.
This does not affect your statutory rights if the product is faulty, damaged or not as described.
4. Personalised & Bespoke Jewellery
Items that have been made specifically to your requirements, personalised or customised may not be eligible for cancellation simply because you have changed your mind, where an applicable legal exception applies.
This does not affect your statutory rights if a personalised or bespoke item is faulty or does not conform to the agreed specification.
5. Faulty, Damaged or Incorrect Items
If your jewellery arrives:
- Damaged;
- Faulty;
- Defective;
- Different from what you ordered; or
- Not as described,
please contact us as soon as possible at [email protected] and provide your order number and, where possible, photographs of the item and packaging.
We will assess the issue and provide an appropriate remedy in accordance with applicable consumer law.
For faulty or incorrect items, we will cover reasonable return costs where we are responsible for the problem.
Your statutory consumer rights are not affected by this policy.
6. How to Request a Return
To request a return, please email: [email protected]
Please include:
- Your full name;
- Order number;
- Date of purchase;
- Item(s) you wish to return;
- Reason for return, if applicable.
For a change-of-mind return, you may simply tell us that you wish to cancel your purchase; you do not have to provide a reason.
We will provide you with the return instructions and return address.
Please do not send an item back without contacting us first, as this may delay your refund.
7. Return Address
Paappens Limited
9 Feather Lane , Nuneaton , Warwickshire
CV10 7GN
United Kingdom
8. Refunds
Once we receive the returned item, or receive evidence that you have sent it back, we will process your refund in accordance with applicable law.
Refunds will normally be made to the original payment method.
For UK cancellations, we will refund the standard delivery charge paid for the original order. If you selected a more expensive delivery service, we are not required to refund the additional amount above the cheapest standard delivery option offered.
For EU cancellations, we will reimburse the original standard delivery charge, but not any additional amount paid for an upgraded delivery service.
Where permitted by law, we may wait to issue the refund until we have received the returned goods or you have provided evidence that you have sent them back.
9. Return Shipping
For change-of-mind returns, the customer is responsible for the cost of returning the item unless we have stated otherwise.
If the item is faulty, damaged, incorrect or not as described, we will cover reasonable return shipping costs where we are responsible for the issue.
We recommend using a tracked postal service for returns, as we cannot be responsible for items that are lost in transit before they reach us.
10. International Orders, Customs & Taxes
For orders shipped to EU countries, any applicable taxes, duties, customs charges or import fees will be handled in accordance with the delivery and tax arrangements applicable to the order.
If you refuse delivery because of customs charges or other import fees, this may not be treated as a standard change-of-mind return.
Please contact us before refusing delivery so that we can discuss the available options.
11. Statutory Rights
Nothing in this policy limits or excludes any consumer rights that cannot legally be excluded.
For UK customers, your statutory rights under applicable UK consumer law remain unaffected.
For EU customers, mandatory consumer protection rights in the country where applicable also remain unaffected, including applicable rights relating to faulty or non-conforming goods.
12. Contact Us
If you have any questions about returns or refunds, please contact:
Paappens Limited
Email: [email protected]
Website: https://shop.amarabymerin.co.uk/
We are happy to help with any return or product issue.